Glasgow Airport

Training Development and Delivery


Nicki Souter Associates recently worked with Glasgow Airport to develop and deliver a bespoke training package for frontline staff to address three key waste management issues.

These included contamination, side waste and spillages in the waste yards, which all have a considerable impact on the Glasgow Airport campus in terms of:

  • Cost of waste disposal;
  • Staff time to resolve issues; and
  • Potential consequences for Key Performance Indicators.

The company carried out a review of the existing waste management facilities at the airport, the way in which this service was communicated and identified the opportunities to address these key issues.


An initial summary report was produced which identified a training need amongst the frontline staff to ensure all campus employees were fully aware of priority issues in the waste yards and the impact of poor waste management practices. Glasgow Airport used this report to develop a new Charter for Yards and Waste which was part of a broader campus-wide drive to meet the requirements of the airport’s Resource Efficiency Pledge.

To support the formal launch of the new Charter, NSA developed and delivered a series of short training sessions to Retail Managers and frontline staff highlighting the impacts of poor practice and how these could be mitigated. The sessions were accompanied by guided trips to the waste yards to demonstrate good practice and to ensure all staff were familiar with the facilities available. The use of NSA staff to deliver the training helped to emphasise the importance placed on waste management and secure buy-in from senior staff.


The development of the new charter and the associated training helped Glasgow Airport to achieve a 91% recycling rate across the campus. Contamination has also been significantly reduced, notably within glass containers, saving the airport approximately £1,000 per month in disposal costs.


Managers Briefing

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